PRIVACY POLICY

This Privacy Statement describes how The Pattern Cloud manage personal information and respect your privacy. This policy may be amended from time to time. We encourage visitors to and users of our sites to regularly review our Privacy Policy.

All "Personal Information” (which is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time.

The Pattern Cloud is responsible for the processing of personal data it receives. when we mention “The Pattern Cloud”, "we", "us" or "our" in this privacy notice, we are referring to The Pattern Cloud Group Ltd. The Pattern Cloud Group Ltd is the controller of your data. Personal Information on this website is collected by The Pattern Cloud Group Ltd, 20-22 Wenlock Road, London, N1 7GU, UK. We have appointed a data protection officer (DPO) for the The Pattern Cloud Group Ltd who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, concerns, or requests about this privacy notice, how we manage your Personal Information, or any other issue relating to your Personal Information, please contact our DPO:

The Pattern Cloud Group Ltd.
Attn: Data Protection Officer info@thepatterncloud.com
Unit 3A, 3-5 Dunston Road, London E8 4EH

COLLECTION OF PERSONAL INFORMATION

When you register to use a The Pattern Cloud site and order products or services as a The Pattern Cloud subscriber in order to provide the services to you, we may collect the following Personal Information from you:

  • Contact information such as your name, phone and fax numbers, address and email address; and

  • Billing information such as the number, expiration date, card type and billing address of your credit card;

  • Demographic information such as your job title, job description and company name and company type; and 

  • Profile data, including your username and password, details about your purchases and the Content that you license from us.

Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

As is true of most websites, when you use the Site, The Pattern Cloud or third party subprocessors contracted by The Pattern Cloud may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. The Pattern Cloud also uses such environmental variables to measure traffic patterns on the Site.

UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES

Upon request The Pattern Cloud will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at info@thepatterncloud.com.

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, “ACCOUNT DETAILS” where you can view and make changes to most of your Personal Information immediately.

HOW YOUR PERSONAL INFORMATION IS USED

The Pattern Cloud collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. The Pattern Cloud may use this information to:

  • Process your financial transactions.

  • Send you order / renewal confirmations.

  • Register your rights, if any, to technical support or other benefits that may be made available to registered users.

  • Respond to customer service requests, questions and concerns.

  • Administer your account.

  • Send you requested product or service information.

  • Keep you informed about special offers and services of The Pattern Cloud and selected third parties.

  • Administer promotions and sweepstakes you enter and notify you of the results.

  • Investigate, prevent or take action regarding illegal activities and/or violations of

    our Terms of Service.

  • Meet our research and product/service development needs and to improve our Site, services and offerings; and

  • Customize your experience, including targeting our services and offerings to you.

We store information that we collect through cookies, log files, transparent images, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.

In certain situations, The Pattern Cloud may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Where required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on The Pattern Cloud), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

INFORMATION SHARING WITH SERVICE PROVIDERS / AGENTS

The Pattern Cloud uses one or more outside credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.

We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for The Pattern Cloud.

We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

DATA RETENTION

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at info@thepatterncloud.com. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

CHOICE / OPT OUT

You may "opt out" of receiving The Pattern Cloud's email updates, newsletters and/or partner emails by contacting us at info@thepatterncloud.com.The choice to opt out of such communications is also generally available during the sign-up process. We will still send you service-related announcements including, but not limited to, a registration email, benefit notification emails, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature. If you wish not to receive them, you have the option of deactivating your account

PROTECTION OF YOUR PERSONAL INFORMATION

The Personal Information that you provide in connection with the use of the Site is protected in several ways.

  • Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.

  • Your Personal Information resides on secure servers that only selected The Pattern Cloud personnel and contractors have access to via password.

  • Your Personal Information is encrypted whenever it is transmitted to The Pattern Cloud.

 

We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security on our Web Sites, you can send email to us at info@thepatterncloud.com.

COOKIE AND TRACKING TECHNOLOGIES

The Site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.

• A cookie is a small, unique text file that a website can send to your computer when you visit a site. We may use session cookies, which terminate when a user closes his or her browser, and/or persistent cookies, which remain on the user's computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want us to deploy cookies to your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. Rejecting cookies may affect your ability to use the Site.

CHANGES IN PRIVACY POLICY

The Pattern Cloud reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email or on the home page of the Site when we make material changes to this Privacy Policy prior to the change becoming effective.

You will be deemed to have been made aware of, and will be subject to, any material changes to the Privacy Policy after such notice has been posted.

LINKS TO THIRD PARTY SITES

Our Site may include links to other Web sites whose privacy practices may differ from those of The Pattern Cloud. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

SOCIAL MEDIA WIDGETS

 

Our Web sites may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

CHILDREN

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact info@thepatterncloud.com to have the data removed and terminate the child's account.

PRIVACY COMPLAINTS

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

To the extent that The Pattern Cloud's processing of your Personal Data is subject to the EU General Data Protection Regulation, The Pattern Cloud relies on its legitimate interests, described above, to process your data. Where The Pattern Cloud processes certain Personal Data for The Pattern Cloud's own direct marketing purposes, you have a right to object to The Pattern Cloud's use of your Personal Data for this purpose at any time by contacting us at info@thepatterncloud.com. If you are a contributor, you can change your profile in “ACCOUNT DETAIL”. You may also object to processing by emailing info@thepatterncloud.com

The Pattern Cloud takes its users' privacy concerns seriously. If you believe that The Pattern Cloud has not complied with this Privacy Policy with respect to your Personal Information, you may contact the Data Protection Officer at:

The Pattern Cloud Group Ltd.
Attn: Data Protection Officer info@thepatterncloud.com
Unit 3A, 3-5 Dunston Road, London E8 4EH

. In your letter please describe in as much detail as possible the ways in which you believe that the The Pattern Cloud Privacy Policy has not been complied with. We will investigate your complaint promptly.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact our Data Protection Officer
at info@thepatterncloud.com

 

COOKIE POLICY

This page describes the sort of information that may be gathered by cookies, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored if you wished to do so, however you should be aware that this may downgrade or 'break' certain elements of the website's functionality. By using this website you agree to our use of cookies as described below and the placement of cookies on your computer.

What Are Cookies?

A cookie is a small piece of information that websites may store on your computer to help carry out various useful functions, such as:

  • Remembering your login or shopping basket selections when returning to a site, or across multiple sites, to save you having to re-enter this information every time
  • Remembering personalisation of a site such as selecting the content you want to view or which page should be your default landing page
  • Tracking your use of a site so the website owner can work out how to more effectively target their content to their customers and see where their site may need improvement

It's important to understand that cookies don't hold financial information and when used for website tracking they are simply tracking your use, not your personal data. For more general information on cookies see the Wikipedia article on HTTP Cookies.

What cookies are used on this site?

Google Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Disabling Cookies

Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. You can however prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).

More Information

For more information about cookies and data please see our Privacy Policy.